Wednesday, August 11, 2010

When Technology Lets You Down

I have been trying to figure out what has gone wrong with my technology recently. I have an iPhone which I have generally been very happy with. As far as usability goes it’s great. As far as smart phone application features go it’s great. As far as a phone goes it is very average. I did make the mistake of upgrading to OS4. If you have an iPhone 3G DO NOT upgrade to OS4 – it’s slow slow slow. I think this has also contributed to the poor phone performance.

But is it the phone or is it the network? I briefly thought of phoning Vodafone to see what they had to say and then thought better of it. Are you kidding? Do you think they will tell friendly Rajeev anything useful?

I have been travelling this week to Canberra and Melbourne. I had no signal for almost two days while attending a conference at the Hyatt which is a stone’s throw from the new parliament house. Imagine not being able to get a signal in the best hotel in Canberra right near parliament house? Clearly Vodafone does not value doing business with the Federal Government.

Today I am in Melbourne at the airport….no signal. I am in a bar in terminal 3 with windows left and right open to the tarmac, yet, no signal. I know it’s not my phone because my laptop also can’t make a 3G connection. I sit here and watch the signal strength of my phone go from full bars and 3G to edge network, GPRS then progressively no bars and loss of signal. My PC behaves the same. I’ve managed to connect for 2 minutes before it died. Imagine not being able to make calls or connect to your email at the very time when you have dead time and need to? Clearly Vodafone does not value the business traveller to Melbourne.

Conclusion: Vodafone is the problem.

I am sick of it. Next week I am changing to Telstra. I am going to pay the premium to get a decent service. No more “no signals”, drop outs and calls that never connect….I hope. I will report back soon. Then I am going to buy a new phone. I might even buy just an ordinary Nokia that does PHONE CALLS really well.

And now my flight has been delayed an hour….FML.